Frequently Asked Questions

Our Patient Portal is offered for patients to request appointments or medication refills, receive laboratory results, and communicate with their physician and our staff. Our Portal is secure and HIPAA compliant. 

If you are a patient who has not joined the Portal yet, please call our office so that we can verify your information to send you the email invitation. 

Patient Portal

Q:  How do I get a Portal account? There's no option to sign up on the website.

A:  Our Portal is invitation only so that we can link your account to your chart at our office. All that is required to get a Portal account is to open the invitation email and answer a couple questions to verify your identity.

Q:  I don't see any of my labs or radiology on my Portal, where are they?

A:  All results must be manually added to Portal accounts, so if you've just signed up your Portal will look pretty bare. Send us a message letting us know if there's anything specific you'd like or if you'd just like all of your lab results and we'll be happy to send that to your account.

Q:  I forgot my password/username. Now what?

A:  Your username will always be (your first name)(period)(your last name), like jane.doe, for example. As long as you can remember your name you'll be able to reset your password!

Q:  I need to send a message about X to my doctor/their medical assistant/etc but can't find the right message type.

A:  Generally if you would like to send a message to one of the back office staff members the best way is by sending an Rx Refill Request and by using the Appointment Request option to communicate with the front office staff.  When in doubt, send the message and in the body let us know who needs to see it because we can always route the message to the right person.

If you have any other questions about the Portal please call our office, we'd be happy to help.

Call Us (512) 476-6555

​​Red River Family Practice